Corona is pestering us again and that means way less traffic because of the very high number of cases in USA, but also because of very strict corona rules (also in UK). This means: very limited accounts for a while,so when you lose your account right now there are very few chances to get back in. So type great messages, work a little slower, check what you send, make no mistakes, no typo's, no misleading, no bad grammar and so on. Don't give them a reason to block you!

The company has announced they will start blocking accounts who use VPN, show no flag in the system, or the wrong flag. You better make sure you have everything in order.

Yes, that can be, simply because it has no priority anymore as already announced on October 24 in another post in this blog. Our team is busy with training, coaching, finance, helping out people on skype who really need help with something, hiring, putting new people in, administrate their details, QA and many other things. Processing a closed account and getting you back in takes at least 8 steps and with each of those steps, you keep someone of our team busy. We are/were more busy keeping THAT up to date than doing our real work. Let's not forget in 99% of all cases the company blocks your account for a reason and you simply should have done a better job. We don't close your account, the company does, so actually you got fired. There are a lot of companies out there, that would not even consider to give you another chance. We do, but we need to look into that first, because in many cases, the quality of the delivered work is really terrible, or it is copy paste, parrotting,...

There seem to be some technical issues with the Canada site at the moment. They are already working on it. Hopefully it will be fixed and up again soon.

2 comments have been deleted because they contained contact details, that is not allowed in here. Also I have been answering many questions again, standard questions about payments of which the answers already have been given and the information is already in the blog. Next thing people start complaing again they did not get a reaction yet for a new account. If you all would finally take your responsibility and follow the blog, which is our main communication channel and thus part of your job, that would save us a lot of time so that would be very helpful. 75% of the time we are busy answering questions here, via mail, or via skype from people who are too lazy to look something up. New answers to questions: Can't you just roll back to private banking and reduce the costs? No, it has been forbidden by the bank to keep doing that, just like it has been forbidden by Payoneer to receive money from private accounts. Payoneer is also just another bank, an E-bank, but still a bank...

Because of a hurricane in PHI most people from there are off line, so most non native groups are hardly active. That means that there are high queues everywhere. Go grab 'm.

All blocked accounts that were reported between nov 1 and 10 have now been invoiced. Please note we can't invoice the first 10 days of each month (during the payment process), so that is why those are delayed.

... a car leaving a garage. You can see it leave (the transfer is debited) you can see what car it is (the amount), but once it drives around the corner you can't see where it goes, which route it takes (involved parties) if it gets a flat or hits a lamppost (costs) or when it gets stuck in traffic and it will reach the final destination (process speed). All you can see is when the car leaves the garage.

In several cases it seems that Payoneer keeps the money pending. Some say it is because Payoneer reviews it first. This might be because it is a new party sending the money, although this did not happen when we started sending it from the bank before. Also we heard people were asked to verify their address, which also can be a reason it is pending. We don't work at Payoneer, we don't even have a Payoneer account, so we can't give you any real answers, those should come from Payoneer, so contact them to ask your questions, not us. However in general it looks pretty clear that payoneer is becoming more strict, not only with this review thing, or asking you for address verification, but also because in the last 2 months they stopped giving out Euro accounts to people of multiple countries and stopped accepting payments done by private persons. Nothing we can do about this, we don't run Payoneer.

We've got several complaints from Nigerian operators that the amount received is way lower than before. The bank we used before was a private account, it has low costs. For multiple reasons this bank can no longer be used and also Payoneer announced that people can no longer receive money coming from private parties, only from business parties. So the payments are now done by another party, using a business account. First of all this brings higher costs (business banking is more expensive than private banking). Second this is another bank than we used before and that bank has higher costs to begin with, all banks are different and that private bank we used happens to be one of the cheapest in the business). The third difference the exchange rates used between banks and those can differ as well. Number 4 might be the intermadiary bank involved for Nigeria which may have higher costs (because all the complaints we receive are from Nigeria so far). And of course number 5 would be f...

All payments for people with a balance of 75 or more should have been done. You should have received a payment confirmation in your mail. Sorry that part seems to be still in Dutch, we are working on that. If you think there is something wrong, contact Peter. If you did not receive the confirmation check your spam folder first and check the address you submitted, some people change their address and don't update that, or they gave another adddress and forgot. IF you have a finance question always contact Peter with your client number. And please read this first before asking any question! https://wowoperators.blogspot.com/p/payment-information-rules-and-options.html

Starting to day we will make a start with (re)hiring people from Nigeria again. The (original) company will be less strict again from now on. However, we did look into all the blocked accounts and although there are some accounst we really don't have a clue why those were blocked at all, we have seen enough blocked accounts from people who deliver...well let's put it into just 2 words: total crap. Terrible grammar, loads of typo's, wrong words or spelling, misleading, writing the same uninterested dull look alike bullshit over and over again and there are still idiots out there who will ask a client or give a client contact details. This is a company with real clients, it is a real job and you get paid in real Euro's. This is not a kindergarten. All you need to do is being able to put up a good conversation, follow the storyline / subject, write it down in decent English and follow some rules. You can't do that: goodbye and we will not rehire you. Don't come b...

If you do not use your own bank account, but get paid via someone else, you must contact Peter to verify the name for the bank account file, to make sure account holders name is set to the bank account owner and not your system name. This is because we needed to create a new bank file for the new bank account and the original name is not always mentioned in the details we received, especially not when it has been updated aloong the way. So please check to make sure, even if you think you are sure!

Please click on this link https://docs.google.com/spreadsheets/d/1e4JwZYUGbR2v2zyjdmOzNz13CS9itCuCrM0y6344kMI/edit?usp=sharing and check if your Client number is listed. If you are NOT listed: contact Peter with your client number If you are not on the list there is either something wrong with your details (missing or wrong information), or we could not trace your details when we moved you to the new pay out system. We need to update this ebfore we can pay you of course. You can find your client number in every invoice. THE INT NUMBER IS NOT YOUR CLIENT NUMBER, THAT IS YOUR INVOICE NUMBER, YOU NEED TO OPEN YOUR INVOICE TO SEE YOUR CLIENT NUMBER! So how do you open an invoice, well when you get an invoice in your email there is a big green button saying VIEW INVOICE. You click on that. You get a page saying: OVERVIEW / On this page you can download the invoice in multiple formats. So that is not your invoice yet, that is the overview as it says. Click on pdf download. Go to t...

We are done sending the invoices. If you did not receive yours, or there is something wrong with your invoice, contact Peter. Please bother to actually open your invoice and check the numbers, we can make mistakes, we are human, but we will correct it, of course. We will we do a recheck tomorrow for older invoices, most were already done and added to the new system, but it is possible that you were working for us in the past and have older invoices, or you had only a very small amount and were not working in september, but started again in october. If so those will be added to the new invoice system tomorrow.

As announced before the finance department (and Peter) will not be available the first 10 days of every new month. We will be busy running all the stats first, do the math for the company and invoice them. While the company checks this we will be busy sending every single one of you the invoice for October. When we receive the money from the company, the payment process will start. Although we don't do these payements anymore from now on (those are done by Supercash) we are still involved in preparing those payments. In other words we are busy and we don't have time to answer 1000 questions. As said before, if you have questions, ask them before the end of the month or after the 10th. Every time we need to answer, we need to drop what we are doing, which highers the chance to mistakes and slows down the invoicing or the payment process. So here are some frequently asked questions and answers: I made less than 75 euro, I am blocked and I can't get a new account right n...