About payments

Payment process as of October 15, 2020.

Payments are monthly with a minimum of 75 euro in your balance. If you have less it will stay in your balance and be rolled over to the next month. It is not possible to request a pay out if you have less. Please note that every invoice holds a 1 euro adminstration fee, so if you aim for pay out at a rate of 0,05 euro cents, you need to type 1520 messages (if with one account) to make 75 euro balance and not 1500!
Same goes of course when you now have a pay of 3 euro cents per message (non native): make sure you keep an eye on the administration costs per invoice (1 euro) and any cost for closed accounts (50 euro cents)
75 is really 75 and not 74,50!

Your balance is the total of your open invoices up until the end of the last full month.
An invoice is account related. If you lose your account during the month, you will receive an invoice for the closed account. If you then get a new account which you keep until the end of the month, you will receive another invoice for that account. They don't merge. Every invoice holds a 1 euro administration fee.

When the month is over, we run the stats and send this to the client (DNS). They will check that thoroughly. Meanwhile we start invoicing all the operators with an active account. This may take several days. You will receive the invoice in your mail (don't forget to check your spam box).
You don't need to do anything. If you have 75 euro or more in your balance, you will automatically be paid. You will receive a payment confirmation for every separate invoice that has been paid (again, in your mail).
A payment confirmation means we have marked your invoice for payment and is added to the batch file for the bank. Once we are done marking all the invoices, all payments will be send to the bank and the transfers will be made. So a payment confirmation does not mean the money is in your account, it just means you will be paid. Of course we will announce in the blog when the bank payments have been done.

Please note that during the payment process (first 10 days of the month) the finance department, nor Peter is available for finance questions. We are too busy for that with invoicing, preparing the payments, running all the stats and so on. Only when you have receiced your monthly invoice and there is clearly a mistake (for instance you made 1229 messages but your invoice shows 229 messages), you can contact Peter so we can correct that right away. It is not possible to have other things checked, update details etc during the payment process. To change your bank details, you need to contact your coach (and not Peter), because that needs to be send in to the administration department and registered. To be sure your details are updated in time for the next monthly pay out, you need to do so before the 25th of the month.

Payments to local banks
If you have Zenith bank or plan to open an account there, please read this: https://wowoperators.blogspot.com/2020/10/zenith-bank-nigeria.html If you use a local bank it may take several working days to receive your money. Three to five working days is not uncommon. Usually there is a intermediairy bank involved: our bank must send it to that intermediary bank and they will send it to yours, that takes time. Then your bank needs time to complete the process as well. Also banks do not process international transfers on holidays or during the weekend. So if you get your payment confirmation on Wednesday, it may be (due to time zone difference) your bank accepts the transfer Thursday and it will reflect on Wednesday the next week. You will pay the costs. The fee from our bank will be taken out. The intermediairy bank can take money out as well, and your bank will have it's own fee as well. We send in euros so your bank will exchange it to your local currency.

Payments to Payoneer or other IBAN accounts
If you have something like a Payoneer account with a European IBAN, our bank will not charge costs. We use a regular bank and IBAN to IBAN is free (if within the European Union). However, transfering it from your Payoneer to your own local bank, will cost you money. Please note we do not use Payoneer, we pay from a regular bank to your Payoneer, which means it is still an international transfer and will not be processed during the weekend or on holidays. So if you get your payment confirmation on Friday or during the weekend from us, it will reflect in your Payoneer account after the weekend on Monday or Tuesday.

Finance department "closed"
During the whole process of running the stats until completing all payments, approximately the first until the tenth of the month, our finance department (including Peter) will not answer any finance questions. We are busy with the payments! So if you have any questions, do this before the first of the month or after the tenth.

Frequently asked questions
To help you out here are some questions we already can answer for you, or are useless to ask us, because we don't know the answer:

I need to contact Peter, what is his Skype?
live:nachtegaal2011
Please note that no matter what financial question you may have, Peter needs your client number to answer your question. Your client number is your unique ID, you can find it in every invoice. So it is not your login code and it is not your INT invoice number.

Where can I find my client number?
You need to open an invoice. When you get an invoice in your email there is a big green button saying VIEW INVOICE. You click on that. You get a page saying: OVERVIEW / On this page you can download the invoice in multiple formats. So that is not your invoice yet, that is the overview as it says. Click on pdf download. Go to the download folder and open the PDF. That is your invoice. Now you can see your client number, the number of messages and so on. The client number is on the right side, where it says 'client number:' and has either 3 or 4 digits.

My bank requires a payment transcript, can I get one? Yes but:
You need to wait at least 5 working days after your payment confirmation date, before you can request that. A lot of people come to us asking for it because they see their payment confirmation and the next day they go to the bank 'where is my money?'. The bank won't see it, so they will tell you for a telex or payment transcript. So you need to wait at least one week (5 days plus weekend) before you can ask us payment transcript. We really can't provide you with a telex, that is something that is used between banks, we are not a bank, we don't have access to that kind of information. But if really needed we can request een payment transcript and only then.
In case you have a bank that always asks for a transcript, no matter what: then you accept this delay or change banks. Every bank should be able to handle incoming foreign transfers without that and 99% of all the banks in the world we pay to, really do without it.

My friends already have their money in and I don't. I've got bills to pay, where is my money!!??
To begin with, the payment process takes several days, so your friend(s) may have been paid on the 5th, while yours has been paid on the 9th. Nothing we can do about that, they can't do it all in one day.
Second, even if you got paid on the same day, it is of no use to get mad at us because it actually is your problem, not our problem. And we don't mean that in a rude way, but quite literally. Let's say, for instance, they pay 400 people on the 5th. They do the same for each and everyone of you, they fill in the details and the amount and complete the transfer. 50 people already have it the next day, another 200 people within 3 days and another 135 within 5 working days. So 15 people still don't have it. We did the same for everyone, 385 people received it already, 15 did not, then the problem lays on your side, with your bank. Not with us. Might be your bank, or the branche of that bank. Or a dumb bank employee. Point is we don't know. All we can see from our side, is that it has been sent. Go get mad at your bank, 385 people received it.
Same applies to banks that then come up with transcript requests. It is not our fault that your bank isn't able to find your international transfer without it. All payments are done the same way, 385 banks / branches did not have a problem with it, yours did. Go file a complaint at your bank. It is your bank, not our bank.

My bank requires a proof of contract / employers statement, can I get one?
The answer is no, this is freelance work, contracts are not mandatory and we don't make those. It is not up to your bank to tell us to do so. It is your own responsibility to check these kind of things up front and verify what information your bank requires to receive international transfers and if they can.

How long does it take to get the money into my account?
We don't know, that is different for each country and also varies per bank. We are the sender, not the receiver and we don't get an alert when it arrives on your end. Ask your bank.

How much are the total costs on my end?
We don't know. It is combination of costs from the sending bank, the intermediary bank if involved, your own bank and currency exchange. Banks can change fees, exchange rates always vary so this is not only different for each person/country/bank but also due to changes.

I received my payment confirmation but don't see it in my account, why?
Please read everything above! It takes time.

I received a payment confirmation, how do I get my money?
Ask your bank please.We can't tell you that.

I want to use (or switch to) a different bank, can I use this (.....) bank?
I made a payoneer account, but I don't know where to find the IBAN / which option to choose and so on?
We do not answer these kind of questions. To provide us with correct bank details is your own job and responsibility. Check if your bank really accepts international payments, check if they require a contract or any other special conditions you will not be able to provide them with before you make your bank choice! Do your own research for the best option. Ask fellow operators or people in your own circle for their experiences with a certain bank or to help you out with Payoneer for your region, if you can. They live there. We pay all around the world, it is impossible for us to keep track of that. Do you know the terms and conditions of your own bank? For instance, you have a student account, does it allow you to receive international trasnfers, is there a limit to the amount?

I already have a Payoneer account, but it doesn't have the Euro option. Can you help me with that?
No, we don't work at Payoneer, we can't.

I already have a Payoneer, but it doesn't have the Euro option, can't you send it in dollars?
No we can't, the money comes from Europe and is therefore in Euro. Pounds (GB) is also not possible. Only the UK uses pounds and we are not in the UK.

My brother / cousin / neigbor, father ... and so on has a Payoneer (or local bank account) I'd like to use. Is that allowed?
No it is not and this is because there is too much abuse with accounts. There are very few people who still get paid via another account, but they have been informed to change that before the end of year. As of January 2021 all accounts from people that did not come up with their own account (and ID) will be closed down.

I know all this, I just want to change my bank account, how do I do that?
You need to do that through your coach. He/she will see if any details are missing and send it to administration department, so they can update that in the bank information sheet. Your client number is required information as well.

I don't have 75 euro but I need the money, can I get paid?
No, it useless to ask, we won't. It stays in your balance and will be rolled over to the next month.

I have a pending balance from last month, will that be paid as well?
If the total of your balance is 75 euro or more you get paid, so yes that includes any older invoices.

I have older invoices and it shows they are overdue, what does that mean / will those be paid right away?
Overdue is just a standard setting in the invoice system that is set to 1 month, you can ignore that. Overdue invoices are just as recent invoices part of your balance total. Your balance always stays valid for at least 3 months.

I had a roll over but it was not added to my new invoice!
And we won't, because you already have an invoice for the roll over. And the total of open invoices (from months that are over) forms your current balance.

I don't have 75 euro in my balance but I don't want to work anymore / I am not allowed to work anymore, can I get paid?
Yes if you have 35 euro or more in your balance you can request that.
Important:
1. If you decide to no longer work and have less than 75 euro but more than 35 euro, you must contact your coach first. Your coach will register you want to quit and will list your current acctive code (if you have one still) to be deactivated. When we have deactivated and reset your code and checked your latest stats, you will receive your last invoice in your email. It is best that you then contact Peter (so after you received the last invoice) to check if you are really listed for pay out. Peter will need your client number, so have that at hand.
Your balance stays active for three months and if you do not take these steps, then we assume you are planning to get back to work within that said period. If you do not inform us you quit, then we don't know, and no payment will be made.
2. Please note that if you decide to no longer work and require pay out below 75 (but over 35) you are not allowed to re-apply for 1 full month.

I made like 130 euro, but I only got (.....) in my account. Why?
You don't work for free, neither do banks. Sorry, nothing we can do about that. Some banks in some countries have really high costs and some banks may give better exchange rates than others, we really can't do anything about that either.