Answers to your questions

We see a lot of the same questions again, so here are the answer:

What about the older invoices, will they still be paid?
Yes, payment procedure did not change and payments are still in progress.

I did not see my payment confirmation yet. why?
Same as above, it is not that we pay hundreds of operators with one click, it takes time. That is why the whole process of payments, starting with running all the stats, invoicing all of you and paying takes like ten days. You can find all of that information in the payment page. Click on the three stripes in the left top corner of the blog to open the sidebar, then click the payment page.

Can you lower the minimum pay out?
No, we won't. First of all only the pay for USA codes changed, the rest did not. Second a lot of operators were complaining in october the costs are so high there is not much left, so lowering the pay out would make it worse and a lot of people would not want that.
So that would mean we would need to start registering the wishes for each and every operator separately, wchich is not doable.
Next to that people state they now need to make 1000 more messages, to make pay, but that is not completely true either. Pay out always has been 100 euro, but we lowered that already to 75 in October. So compared to September and the months before you only need to make 15 euro more.
Also reaching 75 euro with a 3 cent pay means 2500 messages (admin not included). There are hundreds of operators who type more than that to begin with. If you do this fulltime making 2500 should be easy. If you don't do this fulltime, it means other things in life are keeping you busy, but we are not responsible for that.

What about those that didn't meet up with the payout last month and didn't want to continue, are they going to be paid with 0.05€
Yes, changes are effective as of this month, not previous months.

Lowering the pay will not attract the best minds/talents. It is in times like this that you need the best minds working for your company the most!!!
Yes we know that, but you did not read our post well enough, we are a recruiting agency, not a website owner, nor a platform. We recruit people for online jobs. Maybe it is easier for you (and others)to understand if we assume running another business. Let's say we were recruiting people for Coca Cola for taking online orders. And one day Coca Cola decides because of the corona crisis 10% of the people will lose their jobs and the pay for all the others will go down 25%. Surely we might understand the decision, although not support the decision, but do you really think Coca Cola gives a damn about what we think? Or that we in any way could influence their decision?

Is it possible to switch people / put people on a higher paid code?
No it is not, codes are limited at the moment and if we do get offered new codes, even for UK, those are mostly non native accounts and will pay just the 3 cents. You need to understand that whenever someone loses an account, we are not allowed to reset that and use it again, so codes get less and less and we need to accept those non native accounts to be able to offer any work to begin with.
So we will have only have a 5 cent code available if someone quits, because then we can use it again. We give what we have, so if you happen to get a 5 cent code at the moment, you really got lucky.

I wish the company could pay 4 euro cent for non native, since that's what you guys pay before.
So do we and we will when we can.

What if I don't get to reach the weekly quota due to the low traffic in Australia (or any other) account?
We always check the average per operator from the full group, before we run the low numbers. So if you have low numbers but the rest of the group has too, there won't be a problem.
Very often however we get to hear, yes but I could not type because .... (can be anything). There seem to be a lot of people out there who think the words 'non rota' and 'freelance' mean I can do what ever I want when I want to. They only see it as an oppurtunity to make money. However true this may be, it is a one sided view on things. It is still a job at a real company and a company hires you to be productive.
We get to hear a lot of reasosn, like I was sick, it is not busy on the times I can work, but I do this next to my other job, but I am pregnant, but by laptop wasn't working and many things more. But all that is not our problem. We offer freelance jobs as they are. And by accepting it, you agree to us you can do this job. Everyone has a life in which 'things' happen. That will never make you special, the world is filled with people who live shitty lives. Still all those people whenever take on a job, your boss really expects you to do that job.

When do we get the codes then? I have been messaging my coach since yesterday morning and she is not replying. Times is running.
You need to realize we need to update every single code, change all the sheets, see who is moved to non native and who is not, which codes are closed because they don't show a flag, administrate every operator who quits, check the stats and invoice them and so on. A lot of work and meanwhile we are still in the payment process period. Coaches have literally hundreds of messages in their skype and everyonee wants an answer. It takes time, be patient. You don't send 1000 messages in an hour, we also only got 2 hands.

Is there any bonus for those that did beyond their target? Or those that send the highest number of message?
No, we don't work with high number bonusses, this would only motivate operators to share their account with others, which is not allowed and leads to low quality and abuse. If we ever are going to give a bonus, it will be to operators who write great messages and never lost their account.

Possibly we will add more answers to questions here on the go, so keep an eye on this page if you want to keep track.