Blocked account? 1 week to 3 months before you can get in again!
From this moment on, when your account gets blocked, you need to wait before you can get a new code.
Let us draw you a picture. Every time you lose an account:
- you set your coach to work, because they need to report that and administrate that in a sheet, which
- sets Peter to work, who will pick up the code, check in the system what the reason is from the company and add that to the sheet, plus
- he needs to check your stats and add that as well, then
- we need to remove you from the active sheets and put that in the to be invoiced list and
- go to the invoice system and send you the invoice, after that
- our QA needs to go into the system checking on your messages, creating a feedback file and then
- you either get a boost with the feedback and/or will be send for retraining by one of the coaches, spending time on you again and
- if all that is done, Jona needs to put you back into the active sheets, give you a new account and login and administrate that.
Too make a long story short that is 8 steps and on every step you keep someone from our team busy.
Sure one could argue that is part of the job and yes, of course it is. But is is your job to keep your account.
And not to just type on, making fast bucks and even faster mistakes, because you think you will get another account anyway and then even dare complain in 2 days it is taking us too much time!
Because meanwhile we have like 500 applicants a week who would love to get a chance and need to wait until our team has time, because you lost your account (again).
And mostly because people are too lazy to read the client message, use grammarly, proof read their messages before they send and don't follow the rules.
Because let's face it people, if you just do a good job, you would not be blocked by the company.
So from now on, people who are making the most money, will be the ones taking care of their account.
The ones who make a little less in a week, because they work a little slower to do it right.
Because they are the ones who can keep on going and won't lose their accounts.
Losing your account from now on means:
First time at least one week out
Second time at least one month out
Third time at least 3 months out
There won't be a fourth.
Counting starts today.
Please note, this also applies when your account was closed for low productivity (or no productivity at all), which is even worse, because then you are not only using up our time but also don't give anything back in return.
One more thing: WOW is a hiring agency, not the company. You work through us for a company, in this case DNS.
That means you have a job, real work, real clients, you get paid real money.
When your account gets closed, it actually means you lost your job!
Everything we do after, like QA, giving you feedback, examples and all of that is a favor and not a right!
Don't forget we've already trained you, gave you a manual, explained the rules, told you to use grammarly and a spelling checker. We have this blog filled with posts about just everything, a website with general terms and conditions and a full team of 15 people to make everything happen for you. We have already invested our time in you before you started and gave you all you need to do a decent job. So make it happen! And don't approach us with an attitude like we suck, it is taking too long or something similar, because those narrow minded people can leave right away to never come back. You want to work, you do a good job. As simple as that.
Let us draw you a picture. Every time you lose an account:
- you set your coach to work, because they need to report that and administrate that in a sheet, which
- sets Peter to work, who will pick up the code, check in the system what the reason is from the company and add that to the sheet, plus
- he needs to check your stats and add that as well, then
- we need to remove you from the active sheets and put that in the to be invoiced list and
- go to the invoice system and send you the invoice, after that
- our QA needs to go into the system checking on your messages, creating a feedback file and then
- you either get a boost with the feedback and/or will be send for retraining by one of the coaches, spending time on you again and
- if all that is done, Jona needs to put you back into the active sheets, give you a new account and login and administrate that.
Too make a long story short that is 8 steps and on every step you keep someone from our team busy.
Sure one could argue that is part of the job and yes, of course it is. But is is your job to keep your account.
And not to just type on, making fast bucks and even faster mistakes, because you think you will get another account anyway and then even dare complain in 2 days it is taking us too much time!
Because meanwhile we have like 500 applicants a week who would love to get a chance and need to wait until our team has time, because you lost your account (again).
And mostly because people are too lazy to read the client message, use grammarly, proof read their messages before they send and don't follow the rules.
Because let's face it people, if you just do a good job, you would not be blocked by the company.
So from now on, people who are making the most money, will be the ones taking care of their account.
The ones who make a little less in a week, because they work a little slower to do it right.
Because they are the ones who can keep on going and won't lose their accounts.
Losing your account from now on means:
First time at least one week out
Second time at least one month out
Third time at least 3 months out
There won't be a fourth.
Counting starts today.
Please note, this also applies when your account was closed for low productivity (or no productivity at all), which is even worse, because then you are not only using up our time but also don't give anything back in return.
One more thing: WOW is a hiring agency, not the company. You work through us for a company, in this case DNS.
That means you have a job, real work, real clients, you get paid real money.
When your account gets closed, it actually means you lost your job!
Everything we do after, like QA, giving you feedback, examples and all of that is a favor and not a right!
Don't forget we've already trained you, gave you a manual, explained the rules, told you to use grammarly and a spelling checker. We have this blog filled with posts about just everything, a website with general terms and conditions and a full team of 15 people to make everything happen for you. We have already invested our time in you before you started and gave you all you need to do a decent job. So make it happen! And don't approach us with an attitude like we suck, it is taking too long or something similar, because those narrow minded people can leave right away to never come back. You want to work, you do a good job. As simple as that.
Someone asked me what is the difference. Well....all the same we could be hiring car mechanics, or sales persons. When you apply to those jobs, you are expected to be able to repair a car, or sell stuff. When your repairs are wrong, or you don't sell anything, the company we hired you for will fire you. It is not our job to teach you how to repair a car, sell goods (or, in this case) how to write decent English, not to be rude to clients and so on, nor do we offer any courses. We expect you to be able to do the job, after all you applied. And it is our job to inform you what this client expects from you and what the rules, terms and conditions are.
ReplyDeletePlease, I've dropped a message for Anna but she hasn't reply since.
ReplyDeleteWhen your account is blocked always contact your coach first
Delete